FAQ
Common Questions
These answers cover the setup and project questions we see most often across cutting and heat-press workflows.
Connection and software
- Restart the device and host computer or phone before re-pairing.
- Remove old pairings and confirm the cable, USB port, or network is stable.
- Install the latest Design Space build before opening support tickets.
Project results
If cuts are offset or transfers fail, test with a simpler template, verify material settings, and run a small test area before full production.
